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Frequently Asked questions

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Can I have a permanent VPN connection?

No, Thinka VPN connections are temporary, and limited to 7 days. This is to protect the home owner's network. We think that 7 days is enough to install and configure a Thinka initially and that any additional maintenance should be done with the home owner's consent, meaning asking permission.

If you (as a system integrator) need to manage a unattended/remote Thinka, please drop us an email ( with a request to extend this period

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In case something is not clear or not working according to your expectation you can contact us, and we will provide instant feedback. We can be reached by email at, or by phone at +31-20-2420666