Thinka | HomeKit for KNX - Support

KNX, Homekit, Alexa and Google support

Video Tutorials

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form

How do I enable the Thinka PRO IP Gateway

Go to the web interface of your Thinka, navigate to the KNX menu and click on Start KNX IP interface

Are there any requirements for using Thinka in my home?

Thinka requires an existing KNX installation in your home, an available ethernet port and...

How do I install my Thinka?

Thinka is meant to be installed in your meter box on a DIN rail...

I just ordered a Thinka. How do I know when it arrives?

After you have ordered we sent you an email with a link to your order.

How do I log in to my Thinka?

Go to https://setup.thinka.eu and fill in the serial number of your Thinka.

Can the Thinka be connected via Twisted Pair or an IP Gateway?

Both. In the video above we showed a connection to the KNX bus via TP, but you can also configure...

I just ordered a Thinka. What can I do to prepare the installation?

You can watch this video!

Can the KNX bus power a Thinka?

No the KNX bus does not provide enough power.

How do I provide power to the Thinka?

You can use the supplied power supply or use the screw terminals...

After connecting Thinka my KNX system has become irresponsive!

A irresponsive KNX system could happen due a lack of power...

Trouble shooting

Do I have to program the Thinka in ETS?

No, you don't have to, Thinka will work without it.

My Thinka's LED is flashing green

This means your Thinka is working OK, but needs some attention.

Trouble shooting

My Thinka's LED is flashing red

This means your Thinka is either updating its software or is not working OK.

Trouble shooting

Is Thinka secure?

Yes, we've designed the Thinka with security and privacy in mind.

Does the Thinka connect my home to the cloud?

No, when using Thinka with HomeKit, there is no need for any connection outside your home network.

How do I configure my devices?

Learn how to configure devices such as Lights, Blinds, Thermostats and Fans

What do the colours of the LED on the Thinka mean?

The colours of the LED have different meanings...

Trouble shooting

My Thinka's LED is red

No worries, your Thinka is starting up

Trouble shooting

Do I need ETS to configure my devices?

No, not necessarily. You can also manually configure your Thinka.

How do I restart my Thinka?

The Thinka can be rebooted by pressing and holding the button on the front next to the Thinka logo,

Trouble shooting

Can I use Thinka for visualisation?

Yes, Thinka is meant for visualisation using HomeKit on an iPad, iPhone, Apple TV or AppleWatch.

How do I factory reset my Thinka?

Thinka can be factory reset by pressing the button on the front next to the Thinka logo

Trouble shooting

What is the easiest way to configure my Thinka?

Thinka can read your existing configuration by reading your ETS (v4 or 5)...

How do I organize my devices in rooms?

First of all make sure that your devices are in the proper rooms in Thinka. Our ETS import...

How do I connect my Thinka to my Google Home?

Enable Google Home from the settings page on your Thinka.

How can I find the serial number on my Thinka?

The serial number is on the front of your Thinka next to the S/N

Trouble shooting

Can I control my (garage) door with Thinka?

Yes, we support 'Garage Door' via our beta channel.

Thinka says the my group address can not be read, what can I do?

Either the group address does not exist (did you make a typo?), or the group address is not readable

Trouble shooting

Can I use Thinka on my Android phone?

Yes, you can with Google Home or Amazon Alexa.

Does Thinka support Adaptive Lighting from HomeKit

Thinka supports Adaptive Lighting via our BETA channel

How do I find my Thinka on my network?

Go to https://setup.thinka.eu/ and fill in the serial number (S/N) of your Thinka.

My device shows up in red, is that a problem?

Yes, as long as the bar is showing red, you need to do some manual work.

Trouble shooting

How do I allow Thinka support remote access to my Thinka?

On your Thinka, goto Settings -> Smart Support, then "Start Thinka Staff Support"

Trouble shooting

How do I configure the IP address of my Thinka

Thinka uses DHCP, you can configure the IP address on your router.

How do I pair with Thinka?

Just install the Thinka Setup App, choose or create a Home and click on 'Add Accessory'.

What versions of Thinka exist?

Currently we only have one version: Thinka for KNX (HKV1.1 and HKV1.2)

What languages does Siri speak?

English, German, Dutch, Swedish, Italian, Russian and many more.

How many accessories can Thinka control?

The limit of 150 accessories in practice means you can have a multitude of group addresses

Do I need to configure my network for Thinka?

No, Thinka uses DHCP. Thinka does not need to have internet access.

What HomeKit types does Thinka support?

We support a whole array of devices. Check this article for the whole list.

What is WindowCovering?

(Venetian) Blinds, Shades and Curtains.

Do you support Venetian blinds?

Yes, we do, you can control up and down as well as the angle of the blinds.

What is the beta channel?

We have a beta channel for evaluation of new and experimental features.

The ETS import in Thinka does not find my group address

The better the ETS file is organized the more we will find

Trouble shooting

Will I loose my configuration if I upload my ETS again

No, we will keep all new information separate in a room called "Review room".

Cool, can you put me on the beta channel?

Actually, you can do it yourself.

Trouble shooting

How do I turn on my lamps?

First of all make sure your lamp is configured properly in Thinka.

Can I use ETS3 or older project to configure Thinka?

We only support ETS4 and 5

Do you have any more background information about HomeKit and the Home app?

See our section on HomeKit

How do I dim my lights?

First of all make sure your lamp is configured properly in Thinka.

How do I remove the password from my Thinka?

Go to the login page of your Thinka and click the 'reset the password' link

Trouble shooting

The "Thinka for KNX" Alexa is skill is not available in my country

Thinka only supports English (US, UK, AU, CA, IN), German, French, Italian and Spanish.

How do I turn on my lamps?

First of all make sure your lamp is configured properly in Thinka as a switch or lightbulb.

I have a Thinka for Echo. Can I get HomeKit too?

No, you can not. Because HomeKit requires different hardware but we do offer an upgrade.

Can I use HomeKit, Google and Amazon all together?

Yes, you can. You can mix all these assistants.

Does Thinka support geolocation?

Yes, we do via HomeKit or Alexa.

I can not invite a home member in Google Home

G-Suite email account is not supported

Trouble shooting

How do I dim my lights?

First of all make sure your lamp is configured properly in Thinka as a lightbulb.

Can I ask for the temperature of my heating?

Yes, just say "Ok Google" or “Hey Google," then "What's the temperature in the Living Room?"

How do I close my curtains?

First of all make sure your curtain is configured properly in Thinka as a window covering

How do I set my thermostat with Apple Siri?

First of all make sure your thermostat is configured properly in Thinka as a Thermostat.

Can I ask for the temperature of my heating?

Yes, just ask “Hey Siri, what is the temperature in here?”.

Do you have more examples for using Siri?

For more examples see the Apple Siri website.

My Thinka can't connect to Homekit

Install the Thinka Setup app and check whether it can find your Thinka.

Can I control my home remotely?

Yes, With the Home app, you can set up a home hub to control your HomeKit accessories remotely.

Can I share my home with my family?

Yes, With the Home app and hub (see above), you can grant access to the people you trust.

What is the Thinka Setup app? And what is the Home app?

The Thinka Setup app is the app that you use to configure HomeKit...

My Thinka is flashing blue

Please contact support@thinka.eu

Trouble shooting

How do I set up VPN connection to my Thinka device?

On the Thinka UI, proceed to Settings -> Smart Support, start the VPN Server and follow instructions

How do I give my system integrator remote access to my Thinka?

Under Settings -> Smart Support, enable "Installer Support"

How do I turn on my lamps?

First of all make sure your lamp is configured properly in Thinka

The online backup button stays red - what can be wrong here?

Probably you have disabled all services that needed the Cloud

Trouble shooting

How can I adjust my Apple HomeKit scenes?

You can easily do this yourself. We have a video tutorial that shows you how.

Why does my curtain show up as a switch in the Alexa App?

We decided to use a Switch because then you can control it from the app.

How do I configure an Outlet?

An outlet is very similar to a Switch, and is configured the same way.

How do I close my curtains?

First of all make sure your curtain is configured properly in Thinka.

Do you have more examples for Amazon Alexa?

Yes, see the Amazon Alexa website.

How do I connect my Thinka to my Amazon Echo?

You need to have an Amazon Echo properly working in your home.

I have a Thinka for Echo. Can I get Google Home too?

No, only the HomeKit version offers Google Home support.

How do I share the diagnostics?

Go to your Thinka's web interface, click on Settings and then support, then on "Export Diagnostics"

Trouble shooting

I bought an upgrade to PRO, how can I use it?

Thinka for KNX PRO will self install and be available next day or after restart.

How do I configure my Air-conditioning?

Air conditioning (airco) is actually a Thermostat. Choose Thermostat and HVAC mode 20.105.

How do I set my thermostat with Amazon Alexa?

First of all make sure your thermostat is configured properly in Thinka.

I have a Thinka for Echo. Can I get Olisto too?

No, only the HomeKit version offers Olisto support.

How do I set my thermostat with Google Assistant?

First of all make sure your thermostat is configured properly in Thinka.

Can I ask for the temperature of my heating?

Yes, just ask “Alexa, what is the temperature in here?”.

Do you have more examples on using Google?

For more examples see the Google Smart Home website.

How do I configure my valve?

A valve has two objects that need to be configured.

Can I use the Google Home app to control my curtains?

Unfortunately you can only see an icon for curtains or blinds in the Google Home App.

How do I configure Energy Monitor?

Supply groupaddresses for energy variables kWh, Watt, Voltage and Amperage.

How do I close my curtains with Google Assistant?

Say "Ok Google, open the curtains" fully open the curtains or "Ok Google, set the curtains to...

How do I setup a Thinka integration using Olisto?

From the "Inspiration" tab a few Thinka bundles are already available for you...

Can I use the Google Home App to control my thermostat?

Yes, the Google Home app presents the thermostat in a nice way

What is the difference between Google Assistant and Google Home?

The assistant is what you talk to, the Home is the app.

How do I connect my Thinka to the Olisto app?

Enable Olisto from the settings page on your Thinka. Doing so you allow the Thinka to setup a...

Can Thinka act as a KNX date and time server?

The DateTime server can be configured via the Thinka web interface under the KNX menu.

When trying to sync Thinka with HomeKit I get the message that the synchronisation failed

You probably have another Room or Group with the same name.

How do I configure my motion sensor?

Use a Motion Sensor to detect motion in a room. Only one group address is needed...

How do I configure my carbon dioxide (CO2) sensor?

Two group addresses can be configured for a CO2 sensor. CO2 detected and CO2 level...

Can I use Excel to import my devices and group addresses?

You can export and import a Thinka configuration to and from Excel.