Home
Professionals
Product Info
Support
Reseller login
0
Shop
Frequently Asked questions
Button Text
Button Text
All
Installation
Configuration
HomeKit
Amazon
Google
Siri
Shipping
Trouble shooting
Review
Video Tutorials
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form
HomeKit
How can I adjust my Apple HomeKit scenes?
You can easily do this yourself. We have a video tutorial that shows you how.
more
HomeKit
ο
Video
Installation
Are there any requirements for using Thinka in my home?
Thinka requires an existing KNX installation in your home, an available ethernet port and...
more
Installation
ο
Video
Installation
How do I install my Thinka?
Thinka is meant to be installed in your meter box on a DIN rail...
more
Installation
ο
Video
Shipping
I just ordered a Thinka. How do I know when it arrives?
After you have ordered we sent you an email with a link to your order.
more
Shipping
ο
Video
Installation
Can the Thinka be connected via Twisted Pair or an IP Gateway?
Both. In the video above we showed a connection to the KNX bus via TP, but you can also configure...
more
Installation
ο
Video
Installation
I just ordered a Thinka. What can I do to prepare the installation?
You can watch this video!
more
Installation
ο
Video
Installation
Can the KNX bus power a Thinka?
No the KNX bus does not provide enough power.
more
Installation
ο
Video
Installation
How do I provide power to the Thinka?
You can use the supplied power supply or use the screw terminals...
more
Installation
ο
Video
Trouble shooting
After connecting Thinka my KNX system has become irresponsive!
A irresponsive KNX system could happen due a lack of power...
more
Trouble shooting
ο
Video
Installation
DoΒ I have to program the Thinka in ETS?
No, you don't have to, Thinka will work without it.
more
Installation
ο
Video
Trouble shooting
My Thinka's LED is flashing green
This means your Thinka is working OK, but needs some attention.
more
Trouble shooting
ο
Video
Trouble shooting
My Thinka's LED is flashing red
This means your Thinka is either updating its software or is not working OK.
more
Trouble shooting
ο
Video
Installation
Is Thinka secure?
Yes, we've designed the Thinka with security and privacy in mind.
more
Installation
ο
Video
Installation
Does the Thinka connect my home to the cloud?
No, when using Thinka with HomeKit, there is no need for any connection outside your home network.
more
Installation
ο
Video
Configuration
How do I configure my devices?
Check out some examples...
more
Configuration
ο
Video
Trouble shooting
What do the colours of the LED on the Thinka mean?
The colours of the LED have different meanings...
more
Trouble shooting
ο
Video
Trouble shooting
My Thinka's LED is red
No worries, your Thinka is starting up
more
Trouble shooting
ο
Video
Configuration
Do I need ETS to configure my devices?
No, not necessarily. You can also manually configure your Thinka.
more
Configuration
ο
Video
Trouble shooting
How do I restart my Thinka?
The Thinka can be rebooted by pressing and holding the button on the front next to the Thinka logo,
more
Trouble shooting
ο
Video
Configuration
Can I use Thinka for visualisation?
Absolutely, Thinka is meant for visualisation using either HomeKit on an iPad, iPhone, Apple TV or AppleWatch.
more
Configuration
ο
Video
Trouble shooting
How do I factory reset my Thinka?
Thinka can be factory reset by pressing the button on the front next to the Thinka logo
more
Trouble shooting
ο
Video
Configuration
What is the easiest way to configure my Thinka?
Thinka can read your existing configuration by reading your ETS (v4 or 5)...
more
Configuration
ο
Video
Configuration
How do I organize my devices in rooms?
First of all make sure that your devices are in the proper rooms in Thinka. Our ETS import...
more
Configuration
ο
Video
Configuration
Is Thinka just for voice?
No, Thinka is meant for visualisation using either HomeKit on an iPad, iPhone, Apple TV or AppleWatch.
more
Configuration
ο
Video
Google
How do I connect my Thinka to my Google Home?
Enable Google Home from the settings page on your Thinka.
more
Google
ο
Video
Trouble shooting
How can I find the serial number on my Thinka?
The serial number is on the front of your Thinka next to the S/N
more
Trouble shooting
ο
Video
HomeKit
Can I control my (garage) door with Thinka?
Although we would love to support this feature, HomeKit does not allow us.
more
HomeKit
ο
Video
Trouble shooting
Thinka says the my group address can not be read, what can I do?
Either the group address does not exist (did you make a typo?), or the group address is not readable.
more
Trouble shooting
ο
Video
Configuration
Can I use Thinka on my Android phone?
Yes, you can with Google Home or Amazon Alexa.
more
Configuration
ο
Video
Trouble shooting
My device shows up in red, is that a problem?
Yes, as long as the bar is showing red, you need to do some manual work.
more
Trouble shooting
ο
Video
Trouble shooting
How do I allow Thinka support remote access to my Thinka?
On the web interface of your Thinka, goto Settings -> Support, then "Start Remote Support Access"
more
Trouble shooting
ο
Video
Configuration
How do I configure the IP address of my Thinka
Thinka uses DHCP, you can configure the IP address on your router.
more
Configuration
ο
Video
HomeKit
How do I pair with Thinka?
Just install the Thinka Setup App, choose or create a Home and click on 'Add Accessory'.
more
HomeKit
ο
Video
Installation
What versions of Thinka exist?
Currently we only have one version: Thinka for KNX (HKV1.1 and HKV1.2)
more
Installation
ο
Video
Siri
What languages does Siri speak?
English, German, Dutch, Swedish, Italian, Russian and many more.
more
Siri
ο
Video
HomeKit
How many accessories can Thinka control
The limit of 150 accessories in practice means you can have a multitude of group addresses
more
HomeKit
ο
Video
Configuration
Do I need to configure my network for Thinka?
No, Thinka uses DHCP. Thinka does not need to have internet access.
more
Configuration
ο
Video
HomeKit
What HomeKit types does Thinka support?
We support a whole array of devices. Check this article for the whole list.
more
HomeKit
ο
Video
Configuration
What is WindowCovering?
(Venetian) Blinds, Shades and Curtains.
more
Configuration
ο
Video
Configuration
Do you support Venetian blinds?
Yes, we do, you can control up and down as well as the angle of the blinds.
more
Configuration
ο
Video
Configuration
What is the beta channel?
We have a beta channel for evaluation of new and experimental features.
more
Configuration
ο
Video
Trouble shooting
The ETS import in Thinka does not find my group address
The better the ETSΒ file is organized the more we will find
more
Trouble shooting
ο
Video
Trouble shooting
Cool, can you put me on the beta channel?
Actually, you can do it yourself.
more
Trouble shooting
ο
Video
Amazon
How do I turn on my lamps?
First of all make sure your lamp is configured properly in Thinka.
more
Amazon
ο
Video
Configuration
Can I use ETS3 or older project to configure Thinka?
We only support ETS4 and 5
more
Configuration
ο
Video
HomeKit
Do you have any more background information about HomeKit and the Home app?
See our section on HomeKit
more
HomeKit
ο
Video
Amazon
How do I dim my lights?
First of all make sure your lamp is configured properly in Thinka.
more
Amazon
ο
Video
Trouble shooting
How do I remove the password from my Thinka?
Go to the login page of your Thinka and click the 'reset the password' link
more
Trouble shooting
ο
Video
Siri
How do I turn on my lamps?
First of all make sure your lamp is configured properly in Thinka as a switch or lightbulb.
more
Siri
ο
Video
Amazon
I have a Thinka for Echo. Can I get HomeKit too?
No, you can not. Because HomeKit requires different hardware but we do offer an upgrade.
more
Amazon
ο
Video
HomeKit
Can I use HomeKit, Google and Amazon all together?
Yes, you can. You can mix all these assistants.
more
HomeKit
ο
Video
Configuration
Does Thinka support geolocation?
Yes, we do via HomeKit or Alexa.
more
Configuration
ο
Video
Trouble shooting
I can not invite a home member in Google Home
G-Suite email account is not supported
more
Trouble shooting
ο
Video
Siri
How do I dim my lights?
First of all make sure your lamp is configured properly in Thinka as a lightbulb.
more
Siri
ο
Video
Google
Can I ask for the temperature of my heating?
Yes, just say "Ok Google" or βHey Google," then "What's the temperature in the Living Room?"
more
Google
ο
Video
Siri
How do I close my curtains?
First of all make sure your curtain is configured properly in Thinka as a window covering
more
Siri
ο
Video
Siri
How do I set my thermostat with Apple Siri?
First of all make sure your thermostat is configured properly in Thinka as a Thermostat.
more
Siri
ο
Video
Siri
Can I ask for the temperature of my heating?
Yes, just ask βHey Siri, what is the temperature in here?β.
more
Siri
ο
Video
Siri
Do you have more examples for using Siri?
For more examples see the Apple Siri website.
more
Siri
ο
Video
HomeKit
Can I control my home remotely?
Yes, With the Home app, you can set up a home hub to control your HomeKit accessories remotely.
more
HomeKit
ο
Video
HomeKit
Can I share my home with my family?
Yes, With the Home app and hub (see above), you can grant access to the people you trust.
more
HomeKit
ο
Video
Configuration
What is the Thinka Setup app? And what is the Home app?
The Thinka Setup app is the app that you use to configure HomeKit...
more
Configuration
ο
Video
Trouble shooting
My Thinka is flashing blue
Please contact support@thinka.eu
more
Trouble shooting
ο
Video
Google
How do I turn on my lamps?
First of all make sure your lamp is configured properly in Thinka
more
Google
ο
Video
Trouble shooting
The online backup button stays red - Β what can be wrong here?
Probably you have disabled all services that needed the Cloud
more
Trouble shooting
ο
Video
Amazon
How do I close my curtains?
First of all make sure your curtain is configured properly in Thinka.
more
Amazon
ο
Video
Amazon
Do you have more examples for Amazon Alexa?
Yes, see the Amazon Alexa website.
more
Amazon
ο
Video
Amazon
How do I connect my Thinka to my Amazon Echo?
You need to have an Amazon Echo properly working in your home.
more
Amazon
ο
Video
Amazon
I have a Thinka for Echo. Can I get Google Home too?
No, only the HomeKit version offers Google Home support.
more
Amazon
ο
Video
Trouble shooting
How do I share the diagnostics?
Go to your Thinka's web interface, click on Settings and then support, then on "Export Diagnostics"
more
Trouble shooting
ο
Video
Amazon
How do I set my thermostat with Amazon Alexa?
First of all make sure your thermostat is configured properly in Thinka.
more
Amazon
ο
Video
Amazon
I have a Thinka for Echo. Can I get Olisto too?
No, only the HomeKit version offers Olisto support.
more
Amazon
ο
Video
Google
How do I set my thermostat with Google Home?
First of all make sure your thermostat is configured properly in Thinka.
more
Google
ο
Video
Amazon
Can I ask for the temperature of my heating?
Yes, just ask βAlexa, what is the temperature in here?β.
more
Amazon
ο
Video
Google
Do you have more examples on using Google?
For more examples see the Google Smart Home website.
more
Google
ο
Video
Google
How do I close my curtains with Google Home?
Say "Ok Google, open the curtains" fully open the curtains or "Ok Google, set the curtains to...
more
Google
ο
Video
Configuration
How do I setup a Thinka integration using Olisto?
From the "Inspiration" tab a few Thinka bundles are already available for you...
more
Configuration
ο
Video
Configuration
How do I connect my Thinka to the Olisto app?
Enable Olisto from the settings page on your Thinka. Doing so you allow the Thinka to setup a...
more
Configuration
ο
Video
HomeKit
When trying to sync Thinka with HomeKit I get the message that the synchronisation failed
You probably have another Room or Group with the same name.
more
HomeKit
ο
Video
Configuration
How do I configure my motion sensor?
Use a Motion Sensor to detect motion in a room. Only one group address is needed...
more
Configuration
ο
Video
Configuration
How do I configure my carbon dioxide (CO2) sensor?
Two group addresses can be configured for a CO2 sensor. CO2 detected and CO2 level...
more
Configuration
ο
Video
Configuration
How do I configure my contact sensor?
A Contact Sensor is mostly used to detect if a door or window is opened. A single group address...
more
Configuration
ο
Video
Configuration
How do I configure my humidity sensor?
The current humidity can be displayed in the Home app. One group address needs to be configured...
more
Configuration
ο
Video
Configuration
How do I configure my leak sensor?
A Leak Sensor is used to detect broken water pipes or other leakage...
more
Configuration
ο
Video
Configuration
How do I configure my light sensor?
The current light level can be displayed in the Home app...
more
Configuration
ο
Video
Configuration
How do I configure my lightbulb?
Use the regular lightbulb service for switching or dimming a simple light...
more
Configuration
ο
Video
Configuration
How do I configure my occupancy (presence) sensor?
Use an Occupancy Sensor to detect presence in a room. Only one group address is needed...
more
Configuration
ο
Video
Configuration
How do I configure my push button?
Push buttons allow you to trigger actions in HomeKit by pressing KNX buttons...
more
Configuration
ο
Video
Configuration
How do I configure my scenes?
You can activate KNX scenes with Thinka. You configure the scene group address and scene number...
more
Configuration
ο
Video
Configuration
How do I configure my smoke sensor?
A Smoke Sensor is used to quickly detect and alert in case of fire or smoke...
more
Configuration
ο
Video
Configuration
How do I configure my switch?
Switch allows setting devices on or off. Use this for everything that's not a lightbulb...
more
Configuration
ο
Video
Configuration
How do I configure my temperature sensor?
The current temperature can be displayed in the Home app...
more
Configuration
ο
Video
Configuration
How do I configure my thermostat?
Thinka has multiple configuration options, mostly optional, for controlling thermostats...
more
Configuration
ο
Video
Configuration
How do I configure my window covering?
Select "Absolute Position (0..100%)" for the "Current Position Status" parameter...
more
Configuration
ο
Video
In case something is not clear or not working according to your expectation you can contact us, and we will provide instant feeback. We can be reached by email atΒ
support@thinka.eu
, or by phone at
+31-20-2420666