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Frequently Asked questions

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I think my Thinka is broken

We're sorry to hear that you are experiencing issues with your Thinka. Before contacting support there are a couple of things that you can do.

First of all have a look at the LED(s) on the Thinka. The color and the fact that it is flashing or not, is an indication for a possible problem. The LED should normally be solid green. If it is another color, please look at what-do-the-colours-of-the-led-on-the-thinka-mean

Second you could try to reach the web interface of your Thinka, see how-do-i-find-my-thinka-on-my-network

If you still have problems with your Thinka, try to reboot your Thinka, see how-do-i-reboot-my-thinka

If that does not work, check whether the little LEDs next to the network port are on, they should be green and orange. If they are on (or flashing) your Thinka has connection to the network, and you could try to find your Thinka by looking up its (DHCP) address on your router. Or you can install the Thinka Companion app, see my-thinka-cant-connect

When all this fails, please note your Thinka's serial number and contact support@thinka.eu

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Trouble shooting
In case something is not clear or not working according to your expectation you can contact us, and we will provide instant feedback. We can be reached by email at support@thinka.eu, or by phone at +31-20-2420666