This is what we call "Installer support". In order to allow the installers that manages your Thinka Z-Wave access, go to your Thinka's web interface and then click settings icon at the right side of the page. Scroll down and click 'Start Remote Web Access'. This will generate a link. Use the 'Copy URL' and share this link with your installer via e-mail, whatsapp or any other way that you trust.With the link (URL) your installer has access to the web interface of your Thinka. If you have a password set on your Thinka, either remove it (see here) or share it too. Be careful with sharing this URL and password, anyone that gets hold of it, can access your Thinka's web interface.You can always decide to revoke the access again. After 14 days we automatically revoke access to protect you from forgetting to revoke it all together. The next time you grant access the URL will be different.Here are the some images with regards to remote web access

Here are the some images with regards to remote web access

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Click settings icon and go to 'Thinka' tab

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Click 'Start Remote Web Access'

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Click 'Copy Url' to copy the link to clipboard. Now you can share this link with your installer