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Frequently Asked questions

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The online backup button stays red -  what can be wrong here?

The online backup can only enabled if you are connected to the Thinka Cloud. Probably you have disabled all services that needed the Cloud (such as Alexa, Google, Olisto) in the past. By enabling one of them, the Cloud connection is restored and you will be able to use on-line backups. After that you can disable Alexa, Google or Olisto again.

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In case something is not clear or not working according to your expectation you can contact us, and we will provide instant feedback. We can be reached by email at, or by phone at +31-20-2420666