Support

Thinka for Z-Wave

Frequently Asked questions

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I think my Thinka is broken

Before contacting support there are a couple of things that you can do.

Troubleshooting

I just ordered a Thinka. How do I know when it arrives?

After you have ordered we sent you an email with a link to your order.

How to include a regular Z-Wave device

Z-Wave device can be easily included via Thinka Web Application

How to install Thinka Z-wave

Thinka Z-Wave can be easily installed

How do I log in to my Thinka?

Go to https://setup.thinka.eu and fill in the serial number of your Thinka.

How to exclude a Z-Wave device

Z-Wave device can be easily excluded via Thinka Web Application

How to configure HomeKit

Z-Wave devices can be easily added Homekit

My Thinka's LED is flashing red

This means your Thinka is either updating its software or is not working OK.

Troubleshooting

What is a provisioning list

Z-Wave device can be easily added via provisioning list

Is Thinka secure?

Yes, we've designed the Thinka with security and privacy in mind.

My Thinka's LED is flashing green

This means your Thinka is working OK, but needs some attention.

Troubleshooting

How to include a SmartStart Z-Wave device

SmartStart device can be easily included via Thinka IOS and Android applications

Where can I find the prices for Thinka and what is the delivery time?

We normally ship from stock in 2 to 3 business days.

My Thinka's LED is red

No worries, your Thinka is starting up

Troubleshooting

Can I use Thinka for visualisation?

Yes, Thinka is meant for visualisation using HomeKit on an iPad, iPhone, Apple TV or AppleWatch.

Where is the serial number of my Thinka?

It can be found via the web interface under Settings -> Thinka

What kinds of Remote Access does Thinka offer?

Thinka offers remote access for Thinka staff, system integrators, HomeKit and ETS

How do I factory reset my Thinka for Z-Wave?

Thinka can be factory reset by pressing the top button of the device with the Thinka logo.

Troubleshooting

How do I connect my Thinka to my Google Home?

Enable Google Home from the settings page on your Thinka.

Can I control my (garage) door with Thinka?

Yes, we support 'Garage Door' via our beta channel.

How do I configure my Venetian blinds in Thinka?

Control Venetian blinds like the Fibaro Roller Shutter 3 from the Homekit with Thinka for Z-Wave

I need to return my Thinka, how do I do that?

Find the order in your order history that contains the broken Thinka and click to create an RMA.

Troubleshooting

Does Thinka support Adaptive Lighting from HomeKit

Thinka supports Adaptive Lighting via our BETA channel

How do I find my Thinka on my network?

Go to https://setup.thinka.eu/ and fill in the serial number (S/N) of your Thinka

My Z-Wave device does not show up in HomeKit

For HomeKit we have been certified for Switches, Lightbulbs, WindowCoverings, and some sensors.

How do I configure push buttons and/or scenes?

Configure Z-Wave push buttons such as the Aeotec Nanomote Quad

How do I pair with Thinka?

Just install the Thinka Companion App, choose or create a Home and click on 'Add Accessory'.

How do I configure the IP address of my Thinka

Thinka uses DHCP, you can configure the IP address on your router.

What versions of Thinka exist?

Currently we only have one version: Thinka for KNX (HKV1.1 and HKV1.2)

How many accessories can Thinka control?

The limit of 150 accessories in practice means you can have a multitude of group addresses

What languages does Siri speak?

English, German, Dutch, Swedish, Italian, Russian and many more.

What HomeKit types does Thinka support?

We support a whole array of devices. Check this article for the whole list.

Do I need to configure my network for Thinka?

No, Thinka uses DHCP. Thinka does not need to have internet access.

What is WindowCovering?

(Venetian) Blinds, Shades and Curtains.

Do you support Venetian blinds?

Yes, we do, you can control up and down as well as the angle of the blinds.

What is the beta channel?

We have a beta channel for evaluation of new and experimental features.

How to configure Google Assistant for Thinka Z-Wave

Z-Wave devices can be controlled via Google Home App

How do I turn on my lamps?

First of all make sure your lamp is configured properly in Thinka.

How do I dim my lights?

First of all make sure your lamp is configured properly in Thinka.

Do you have any more background information about HomeKit and the Home app?

See our section on HomeKit

How do I remove the password from my Thinka?

Go to the login page of your Thinka and click the 'reset the password' link

Troubleshooting

Can I use HomeKit, Google and Amazon all together?

Yes, you can. You can mix all these assistants.

I can not invite a home member in Google Home

G-Suite email account is not supported

Troubleshooting

How do I turn on my lamps?

First of all make sure your lamp is configured properly in Thinka as a switch or lightbulb.

Does Thinka support geolocation?

Yes, we do via HomeKit or Alexa.

The "Thinka for KNX" Alexa is skill is not available in my country

Thinka only supports English (US, UK, AU, CA, IN), German, French, Italian and Spanish.

Can I have a permanent VPN connection?

For security reasons Thinka VPN connections are temporary, and limited to 7 days.

How do I dim my lights?

First of all make sure your lamp is configured properly in Thinka as a lightbulb.

Can I ask for the temperature of my heating?

Yes, just say "Ok Google" or “Hey Google," then "What's the temperature in the Living Room?"

Is the Thinka for Z-Wave available in the US?

Not at the moment, we are preparing for FCC certification required for the US.

How do I close my curtains?

First of all make sure your curtain is configured properly in Thinka as a window covering

How do I replace a broken Z-Wave device

Failed Z-Wave device can be easily replaced

How do I set my thermostat with Apple Siri?

First of all make sure your thermostat is configured properly in Thinka as a Thermostat.

How do I allow Thinka support remote access to my Thinka for Z-Wave?

On your Thinka for Zwave, goto Settings -> Thinka, then "Start Remote Support Access"

Troubleshooting

Can I ask for the temperature of my heating?

Yes, just ask “Hey Siri, what is the temperature in here?”.

How do I give my system integrator remote web access to my Thinka Z-Wave?

On your Thinka Zwave, goto Settings -> Thinka, then "Start Remote Web Access"

Troubleshooting

Do you have more examples for using Siri?

For more examples see the Apple Siri website.

Can I control my home remotely?

Yes, With the Home app, you can set up a home hub to control your HomeKit accessories remotely.

My Thinka can't connect to Homekit

Install the Thinka Companion app and check whether it can find your Thinka.

Can I share my home with my family?

Yes, With the Home app and hub (see above), you can grant access to the people you trust.

How to configure Alexa for Thinka Z-Wave

Z-Wave device can be controlled via Z-Wave

What is the Thinka Companion app? And what is the Home app?

The Thinka Companion app is the app that you use to configure HomeKit...

How can I see the quality of my Z-Wave network?

Thinka runs a health check every night. It is available from the web interface of your Thinka

Troubleshooting

The online backup button stays red - what can be wrong here?

Probably you have disabled all services that needed the Cloud

Troubleshooting

How do I turn on my lamps?

First of all make sure your lamp is configured properly in Thinka

What regions, countries or frequencies does the Thinka for Z-Wave support?

EU, US, AU/NZ, HK, MY, India, Israel, Russia, China, Japan, Korea

Why does my curtain show up as a switch in the Alexa App?

We decided to use a Switch because then you can control it from the app.

How do I close my curtains?

First of all make sure your curtain is configured properly in Thinka.

Do you have more examples for Amazon Alexa?

Yes, see the Amazon Alexa website.

How do I connect my Thinka to my Amazon Echo?

You need to have an Amazon Echo properly working in your home.

I have a Thinka for Echo. Can I get Google Home too?

No, only the HomeKit version offers Google Home support.

Can I control my door, door lock or window with Thinka?

No, unfortunately Apple does not allow to bridge any devices that allows access to your Home.

What's the App that you show on your website that runs on a TV?

We've used DayView

How do I set my thermostat with Amazon Alexa?

First of all make sure your thermostat is configured properly in Thinka.

I have a Thinka for Echo. Can I get Olisto too?

No, only the HomeKit version offers Olisto support.

I bought a Thinka with PRO functionality. Is the PRO Software shipped with the product?

You will receive a mail with instructions on how to activate the Thinka PRO functionality.

How do I set my thermostat with Google Assistant?

First of all make sure your thermostat is configured properly in Thinka.

How to synchronize rooms and devices on Homekit

Z-Wave device and rooms can be easily synchronized with Homekit via Thinka App

What do the LEDs mean

Z-Wave device can be easily configured via Thinka Web Application

Do you have more examples on using Google?

For more examples see the Google Smart Home website.

Can I ask for the temperature of my heating?

Yes, just ask “Alexa, what is the temperature in here?”.

Can I use the Google Home app to control my curtains?

Unfortunately you can only see an icon for curtains or blinds in the Google Home App.

How do I close my curtains with Google Assistant?

Say "Ok Google, open the curtains" fully open the curtains or "Ok Google, set the curtains to...

How do I setup a Thinka integration using Olisto?

From the "Inspiration" tab a few Thinka bundles are already available for you...

Can I use the Google Home App to control my thermostat?

Yes, the Google Home app presents the thermostat in a nice way

What is the difference between Google Assistant and Google Home?

The assistant is what you talk to, the Home is the app.

How to configure a Z-Wave device

Z-Wave device can be easily configured via Thinka Web Application

How do I connect my Thinka to the Olisto app?

Enable Olisto from the settings page on your Thinka. Doing so you allow the Thinka to setup a...

When trying to sync Thinka with HomeKit I get the message that the synchronisation failed

You probably have another Room or Group with the same name.

How to reboot Thinka Z-Wave device

Z-Wave device can be easily reboot via Thinka web app

Troubleshooting

How do I install a VPN client?

Go to https://openvpn.net/community-downloads/ and follow the instructions

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