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Frequently Asked questions

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Thinka is not visible in the Thinka Companion App

If your Thinka does not appear in the Thinka Companion app, please check the following:

  1. Verify the LED status on your Thinka
    The LED should be green.
    If it is not green, you can find information about LED colors here
  2. Check your network configuration
    Even if the LED is green, the Thinka may not be visible if there is a network issue.
    Make sure that:
    • Your phone and Thinka are on the same network.
    • Avahi / Bonjour (mDNS) traffic is not blocked by your router or firewall.
      Some networks or access points may block mDNS by default.

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Troubleshooting
In case something is not clear or not working according to your expectation you can contact us, and we will provide instant feedback. We can be reached by email at support@thinka.eu