The online backup button stays red -  what can be wrong here?

Why is the Online Backup Button Red?

If your online backup button stays red, it means your device isn’t currently connected to the Thinka Cloud. The online backup feature requires an active connection to the Thinka Cloud to function.

  • You may have previously disabled all cloud-dependent services, such as Alexa, Google Assistant, or Olisto.
  • To restore your cloud connection, simply enable one of these services in your Thinka settings.
  • Once the connection to the Thinka Cloud is reestablished, your online backup button will turn green and backups will work again.
  • After activating the cloud connection and confirming your online backups are available, you can disable Alexa, Google, or Olisto if you wish—they are no longer required for backups to continue.

Tip: For a reliable and secure online backup experience, ensure your Thinka device stays connected to the Cloud. This will keep your data safe and easily restorable whenever you need it.

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