How do I allow Thinka support remote access to my Thinka?

How Do I Allow Thinka Support Remote Access to My Thinka?

Need help from Thinka’s expert support team? Enabling remote access is fast, secure, and easy! Choose the method that suits you best:

• 1) Via the Thinka Web Interface
  • Open your Thinka web interface.
  • Navigate to Settings → Remote → Remote access for support.
  • Click Start Remote Support Access.
  • A unique magic number will be generated.
  • Share this magic number with the Thinka support agent to grant secure access.
  
• 2) With the Thinka Companion App (App Store)
  • Download and open the Thinka Companion App from the App Store.
  • Select your Thinka device in the app.
  • Tap Remote Access to activate.
  • View the magic number displayed.
  • Send this number to Thinka support easily by clicking ‘Share with support’.

For detailed steps on enabling remote access for Thinka Z-Wave, please visit this page.