Can’t Complete Order Checkout? - FAQ

Frequently Asked questions

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Unable to Complete Order Checkout

There are several possible reasons why you may not be able to complete your order:

Shipping is not available for your selected country for some reason at a time you try to checkout.
Your payment details may be incorrect or declined.
There may be a temporary system issue.

Please contact us at support@thinka.eu so we can assist you further.

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Troubleshooting

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Thinka is not visible in the Thinka Companion App

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I think my Thinka is broken

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How do I restart my Thinka?

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After connecting Thinka my KNX system has become irresponsive!

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My Thinka's LED is flashing red

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My Thinka's LED is flashing green

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What do the colours of the LED on the Thinka mean?

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My Thinka's LED is red

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How do I factory reset my Thinka?

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How do I factory reset my Thinka for Z-Wave?

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How can I find the serial number on my Thinka?

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Thinka says the my group address can not be read, what can I do?

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I need to return my Thinka, how do I do that?

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My device shows up in red, is that a problem?

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How do I allow Thinka support remote access to my Thinka?

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The ETS import in Thinka does not find my group address

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How do I remove the password from my Thinka?

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I can not invite a home member in Google Home

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How do I allow Thinka support remote access to my Thinka for Z-Wave?

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How do I give my system integrator remote web access to my Thinka Z-Wave?

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My Thinka is flashing blue

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How can I see the quality of my Z-Wave network?

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My Thinka is already connected to another Home. How can I (re)connect to my Home?

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The online backup button stays red - what can be wrong here?

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How do I share the diagnostics?

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How to reboot Thinka Z-Wave device

In case something is not clear or not working according to your expectation you can contact us, and we will provide instant feedback. We can be reached by email at support@thinka.eu