Thinka makes it easy for professionals to support their customer's Thinka. Remotely and secure.
And with Thinka PRO the underlying KNX network as well.
Thinka offers various means of support:
Home owners can grant remote access to Thinka's web interface by inviting professionals.
This is called Installer Support.
Without the need to open any ports or change any firewall rules, the Thinka itself initiates the remote access to the web interface. The home owner can share a secure link with which the installer gets browser based access to the Thinka.
This way you can:
A home owner or installer can decide to revoke this remote access at any time. After 14 days the access will be revoked automatically.
Thinka Pro offers remote access to the KNX network for professionals. This way you can manage your customers' KNX network securely from any location. The Thinka PRO has a built-in IP Gateway that can be used to access and manage the underlying KNX network. With ETS of course, but the IP Gateway can also be used for other purposes. However we strongly advise against opening this IP Gateway to the Internet.
For remote access to this Thinka IP Gateway, we offer VPN access. The Thinka PRO runs a VPN Server that offers secure communication without the need to open up your customers' firewall.
In rare cases where you need expert support by Thinka support staff, remote access can also be granted to Thinka support personnel to assist in troubleshooting, if necessary.